Privacy Policy

1. About This Policy

Vyron Facilities Pty Ltd ("Vyron", "we", "us", or "our") operates the website at vyron.au and provides cleaning and facilities services across Perth, Western Australia. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Identity & Contact: full name, email address, phone number, and suburb.
• Booking Details: preferred service dates, service type, property information, and special requirements.
• Financial: invoice amounts and payment records. We do not store card details, all payments are processed by secure third-party providers.
• Account Credentials: hashed passwords for registered portal accounts.
• Usage Data: IP address, browser type, pages visited, and interaction data collected via server and analytics logs.
• NDIS Information: NDIS participant number and support plan details, collected only where necessary to deliver NDIS-funded services and with your explicit consent.

3. How We Collect Information

We collect information when you:

• Submit an instant quote or booking request on our website.
• Register or log in to a customer, staff, or admin portal account.
• Contact us by phone, email, or our website contact form.
• Receive a service and we create a job record.

4. How We Use Your Information

We use your personal information to:

• Provide and confirm cleaning bookings and services.
• Communicate with you about your bookings, invoices, and service updates.
• Process payments and maintain financial records.
• Comply with NDIS reporting and support-plan obligations.
• Improve our services, website, and customer experience.
• Respond to complaints and resolve disputes.
• Meet our legal and regulatory obligations.

We will not use your personal information for direct marketing without your consent, and you may opt out at any time.

5. Disclosure of Information

We do not sell or rent your personal information. We may disclose it to:

• Staff & Contractors: cleaners and operations staff assigned to your service, strictly on a need-to-know basis.
• Service Providers: email, payment, and cloud-hosting providers that assist us in operating our platform, under confidentiality agreements.
• NDIS Agency: where required to process claims or meet plan-management obligations.
• Law Enforcement: where required by law or court order.

We do not transmit personal information overseas unless explicitly disclosed and consented to.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Measures include encrypted connections (HTTPS/TLS), hashed password storage (bcrypt), session-based authentication, and role-based access controls across our platform. Despite these measures, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations. Booking records are retained for a minimum of 7 years to comply with Australian taxation law. You may request deletion of your account and personal data at any time, subject to our legal obligations.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion of your personal information, where permitted by law.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.

To exercise any of these rights, contact us using the details in section 10.

9. Cookies & Analytics

Our website may use session cookies for authentication and functionality. We do not use third-party advertising cookies. Server access logs may be retained for a limited period for security and performance purposes. By using our website, you consent to the use of cookies as described here.

10. Contact Us

For privacy enquiries, access requests, or complaints, please contact:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.